Complaints

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We strive to treat, care and guide you as best as possible during your admission or visit to the outpatient clinic. However, it may happen that you are not satisfied with some parts of your treatment or stay. You can then file a complaint. We would appreciate it if you let us know about your dissatisfaction. This gives us the opportunity to find a solution together with you and helps us improve the quality. We advise you to first try to find a solution with those directly involved. If this does not work, you can contact the complaints officer.

How can you file a complaint or get in touch with the complaints officer?

You can submit your complaint digitally via this link. In addition to submitting a complaint digitally, you can also inform us of your complaint by email; klachten@fundashonmariadal.org or via the complaints form that you can obtain from the departments, outpatient clinics and at the reception. You can deposit this form in the mailbox of the complaints officer at the main entrance. You can read Fundashon Mariadal’s complaints procedure via this link.

You can also contact us via WhatsApp by scanning the QR code.

FM-klachten-whatsapp-bonaire

The complaints officer is available digitally on all days.

The complaints officer is in the hospital on:
Monday 8:00 a.m.-4:30 p.m., Tuesday and Wednesday 8:00 a.m.-12:00 p.m., preferably by appointment.

Other days only possible by appointment.

The mailbox and letterbox are always open.

You can call to make an appointment at +599 715-8900. You can also leave a message at the reception and we will contact you.